Free shipping for orders over RM50.00
FAQ/常问问题

Q.:How To Order?
问:订购教学?


Step 1/第一步

Choose the items that you want and add them to the shopping cart.
选择你要的商品,并添加到购物车里。



Step 2/第二步

After adding or choosing your items, please click the “NEXT” button 
添加完你要的商品后,点击 “NEXT” 按钮。


Step 3/第三步


Choose your desired delivery date and time.
选择你送货的日期和
送货时段


Unifresh pre-ordering process
Unifresh 预购流程

Order on Monday, deliver on Tuesday
星期一的订单,星期二发货

Order on Tuesday, deliver on Wednesday 
 星期二的订单,星期三发货

Order on Wednesday, deliver on Thursday
星期三的订单,星期四发货 

Order on Thursday, deliver on Friday 
星期四的订单,星期五发货

Order on Friday, deliver on Saturday 
星期五的订单,星期六发货

Order on Saturday or Sunday, deliver on next Monday
星期六和星期日的订单,星期一才发货


Please take note : If during public holidays or our supplier suddenly closed business , your order will be delay about 1-2 days to deliver for you. If this situation happens, we will inform you early, so don't worry.

注明:有遇到假期/或某供应商突然休息,订单会延迟1-2天发货
如果遇到这个事情,我们会提早和你联系做出协调


If you had completed selected your date and time ,please click the "Proceed To Checkout" button.
选择完毕,请点击“Proceed To Checkout”按钮。



Step 4/第四步

Please fill in the consignee address and contact number correctly, just make our delivery staff to be more efficient for the delivery process. 
Please Take Note : Please, fill in your address according to the tnb bill noted address, it will be more accurate

请正确输入收货人的地址和联系号码,让送货小哥可以更有效率把你的订单安全送到收货人手里。
【注明 : 输入地址的时候请跟着tnb的账单地址,地址比较准确】


After fill in the address, please click "Continue to shipping method" button. 
地址输入完毕,请点击 “Continue to shipping method”按钮。


Step 5/第五步

Select shipping method
选择配送方式

Each order shipping fee will be RM3【If your order had reached RM50 or above will be free shipping fee】
每个订单配送费是rm3【订单满rm50或以上,可享有免运费】

If you choose to pick up order from our physical shop, it will be also free shipping fee.  
到店取货,没有收取费用。

After choosing the shipping method, please click the "Continue " button 

选择完毕,请点击 “Continue” 按钮。


Step 6/第六步

Choose your preferred payment method. 
选择你要的付款方式。

Cash on pick up【you may pay cash after you pick up from our store】 
到店取货【付现金】【到店面取货才付款】

Bank transfer on pick up【After bank transfer your payment , please remember to upload your receipt. After we confirm your payment receipt,you may pick up your order from our store】 
到店取货【银行转账】【银行转账后,记得上传收据,我们确认后就能到店取货】

Cash On Delivery 【you may pay cash after you had received your items from our delivery staff】 
送货到家【付现金】【送货小哥送货给你,你才付款】

Bank Transfer On Delivery【After bank transfer your payment , please remember to upload your receipt.After we confirm your payment receipt,we will deliver your order.】
送货到家【银行转账】【银行转账后,记得上传收据,我们确认后开始发货给你】


After you had choose the payment method, please click "Place your order " button and your order will be completed.
选择完毕,请点击“Place Your Order”按钮,点击后就完成订单。



Q:How to change my account personal information and shipping address?
问:如何更改我的账户个人信息和收货地址?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
登录您的账户 → 点击“账户维护” → 在此处编辑您的账户信息和收货地址。


Q.:I forgot my Password for my account. What should I do to retrieve it?
问:我忘记了我的帐户密码。我应该怎么做才能找回它?

Click on “Lost Password?” and fill your email that used to register the account in the box.
点击“忘记密码?”并在框中填写您用于注册帐户的电子邮件。

Click Submit.
单击提交。

A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
一个验证令牌将被发送给您。收到令牌后,您将能够为您的帐户选择一个新密码。



Q:Can I cancel an existing order that have been made?
问:我可以取消已经下达的现有订单吗?


Yes,  only if the order is still on pending status.
是的,仅当订单仍处于待处理状态时。

* Please send an email to our customers service email at unifreshcustomerservice@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
* 请发送电子邮件至我们的客户服务邮箱<<your-email-for-customer-service>>,邮件标题为“请求取消订单”,以便通知我们取消订单。

* Orders that are in shipping or shipped will not be cancel.
* 正在发货或已发货的订单将不会被取消。


Q:What is the product's transaction currency?
问:产品的交易货币是什么?

All products transaction currency will be done in ringgit malaysia.
所有产品的交易货币将在马币中完成。

Q:How long does the delivery usually takes?
问:交货通常需要多长时间?


Delivery usually will received items within 1-2days.
交货通常需要1-2天内送达。

Q:I still have doubts!
问:我仍然有疑问!


Sorry that we're unable to clear your doubts in the F.A.Q page.
Please kindly send us an email to unifreshcustomerservice@gmail.com for us to clear your doubts.
很抱歉,我们无法在 F.A.Q 页面解决您的疑问。请给我们发送电子邮件 unifreshcustomerservice@gmail.com ,以便我们解决您的疑虑。